Our products are shipped separately according to your order. If, for example, it contains articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
We are sorry to hear that. Just send us an email to firstname.lastname@example.org including picture(s) of the damaged item and your address; after you've done that, we will send you a replacement item as soon as possible.
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however trace your order and see where it is at any time. If you still feel that you need help in tracking your package or want to inquire about it, please contact us by email at the following address: email@example.com
We do our best to resolve any issues that our customers may encounter with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and that the product(s) concerned are not sold. For more information, please read more about our refund policy here: https://hoollapse.com/pages/refund-policy